Refund & Cancellation Policy

Draft for review — please have this checked by a legal adviser before you rely on it.

Last updated: July 22, 2026

This policy explains when you can get a refund for a paid Lumi invitation. It sits alongside our Terms of Sale and does not affect any statutory rights you have as a consumer.

Digital content and immediate access

A Lumi invitation is digital content delivered immediately. At checkout you consent to immediate performance and acknowledge that, once your invitation is published, you lose the standard 14-day right to cancel a distance purchase.

Before you publish

If you have paid but not yet published your invitation, contact us and we will refund your purchase in full.

Technical problems

If your paid invitation doesn’t work as described and we can’t fix it within a reasonable time, you’re entitled to a refund. Please contact us with a description of the problem so we can help first.

Discretionary refunds

Outside the cases above, refunds are at our discretion. We look at each request fairly and reasonably — for example an accidental duplicate purchase.

How to request a refund

Email lumiinvites@gmail.com from the address on your account, with your order details. We aim to respond within 5 business days. Approved refunds are returned to your original payment method through Stripe, and typically appear within 5–10 business days depending on your bank.

Contact

Any questions about this policy? Email lumiinvites@gmail.com.